Developing People
Elevating Service.
Transforming Hospitality.
TSN Academy is a professional training and development center specializing in service and hospitality excellence. We help individuals and organizations build the right approach, strengthen their capabilities, and deliver meaningful results through practical, real world learning.
Proven Results
Trusted by Organizations
Since its inception, TSN Academy has partnered with organizations to develop their people and improve service performance with measurable, lasting results.
2,000+
Trained Participants
Supporting individuals in developing stronger skills and capabilities.
25+
Partner Organizations
Building strong service partnerships
10+
Expert Facilitators
Trusted facilitators with proven industry experience
97%
Program Satisfaction
Measured through post-training surveys
What We Do
Our Services
We offer a complete range of learning and development services from public training to full learning center management designed to support your business goals.
Who We Partner With
Trusted by Organizations Across Industries
We’ve partnered with organizations across hospitality, tourism, and related industries delivering programs that improve service performance and team capability.
What Our Clients Say
Real Impact, Real Stories
Hear from the professionals and organizations that have experienced the TSN Academy difference firsthand.
Bu Gesti
HR Manager, PMSE
“TSN Academy transformed the way our team approaches service. The facilitators were incredibly knowledgeable and brought real-world experience that made every session practical and engaging. We saw measurable improvement within weeks of completing the program.”
Pak Ricco
Training & Development Lead, Disney Cruise
“The in-house training program was perfectly tailored to our hospitality standards. TSN Academy understood our brand values and delivered training that felt genuinely bespoke. Our team's confidence and guest satisfaction scores have both improved significantly.”
Steve
General Manager, Ibis BSD
“What sets TSN Academy apart is their commitment to long-term impact. This wasn't a one-time training — it was the beginning of a genuine partnership. Their follow-up and post-training support made all the difference in sustaining the results.”
Eka
Learning & Development Manager, Jumeirah Bali
“TSN Academy's certification program gave our team the structured framework they needed to grow professionally. The curriculum is rigorous yet engaging, and our participants left with real skills and renewed motivation to excel in their roles.”
Muhammad Luthfi
Operations Director, Independent Restaurant Group
“From the needs assessment to the final session, the experience was seamless. TSN Academy genuinely listened to our challenges and delivered solutions that were practical, relevant, and immediately applicable. Highly recommended for any F&B business serious about service excellence.”
Ready to Transform Your Team?
Let’s build a training program tailored to your organization’s goals — and create lasting impact together.